Returns Policy & Procedure

For any item purchased via our online store, our returns policy at www.winfieldsoutdoors.co.uk is quite simple and fair…

Returning faulty item(s)

If you find your item(s) to be faulty then please contact as soon as possible to discuss the nature of the fault via our contact form or call us on 0845 688 3667. We will then advise you of the appropriate action to sort out the replacement, refund, parts or repair as necessary. Most of our products carry a 12 month manufacturer’s warranty.

Returning faulty TENTS or AWNINGS

If your tent or awning is found to be faulty, develops a fault or has any parts missing , please contact us via our contact form or call us on 0845 688 3667 to discuss. We will then arrange the replacement, refund, parts or repair as necessary. Please note that any AWNING or TENT that needs to be returned to us must be CLEAN and DRY, if this is not the case please do not send any item(s) back until they are DRY and CLEAN as we will have to return the item(s) back to you at your expense. In some cases we may need to send item(s) back to the manufacturer to determine the fault or to make a repair under the warranty conditions, if this is the case please allow up to 28 days. Wear and tear, storm damage or broken poles are not covered under the manufacturer’s warranty – if you need any poles, parts or a quotation please contact us or call 01706 831 952.

Returning UNWANTED item(s)

If you change for mind about an item(s) and would like to return the item(s) back to us, simply let us know within 14 days from the date you have received the item(s) using our contact form or calling 0845 688 3667. All unwanted item(s) must be returned in a new and unused condition and still with the original packaging.

Once you have let us know, send it back to us within 14 days (buyer pays return postage/delivery charge). As soon as we receive the item(s) back we will refund your items(s) and the standard delivery charge (provided the complete order is returned), if only part of the order is returned and some of the item(s) are kept we will just refund the returned item(s) and not the delivery charge. When a delivery charge has been incurred we will only refund the standard delivery charge, even if you originally selected a more expensive service when you first placed your order. Please note a refund can take up to 14 days from the date of receiving your item(s) back.

You are responsible for sending unwanted items back to us, we recommend that the item(s) are packed well and you use a service that can be tracked or recorded and which offers you the relevant insurance against damage or loss. The Post Office can generally help you with this. If you would prefer we can arrange to collect the item(s) from you for £10.00 (1 box up to 30 kg, additional boxes charged at £4.00 each). If you need to send anything back over 30 kg we would need to quote you a price to see if we are able to assist you with this. Please call us on 0845 688 3667 or use our contact form to arrange a collection from you. We will be able to deduct this from your entitled refund.

Return Address

www.winfieldsoutdoors.co.uk, c/o Winfields Outdoors, Albert Mill, Mill Street, Haslingden, Rossendale, BB4 5JW, United Kingdom. T: 0845 688 3667

Refunds

Once we've received your returned item(s), please allow up to 14 days for your refund to processed, bank processing times can vary.

PLEASE INFORM US OF ANY ITEM(S) THAT NEED TO BE RETURNED WITHIN 14 DAYS, AFTER THIS TIME WE CANNOT ACCEPT UNWANTED ITEMS FOR A REFUND. FAULTY ITEMS CAN ONLY BE REPAIRED OR REPLACED AFTER 28 DAYS AND WE ARE UNABLE TO OFFER A REFUND AFTER THIS TIME.

Please note your statutory rights are not affected.

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