Unfortunately, we don't offer free returns, which means you are responsible for sending unwanted item(s) back to us. We recommend that the item(s) are properly packaged, and you use a service that can be tracked or recorded which offers you the relevant insurance against damage or loss.
Step 1: Let us know.
You need to let us know within 14 days of receiving your order by email or telephone. You then have another 14 days to return the item(s) to us.
Step 2: Check your item(s).
Make sure the item(s) being returned are new, unused and with the original packaging still intact. If you are looking to return an unwanted TENT, CANOPY, EXTENSION or AWNING which has been erected/pitched/unfolded in any way will be deemed as a used item - meaning we would be unable to accept this back as an unwanted item.
Step 3: Package item(s) properly.
Package up the item(s) properly to prevent any damage during delivery as we will not be responsible for any damage, we may ask you to pay if something is damaged due to not being packaged properly. We may also refuse the return due to any damage. Please do not attach labels or tape directly onto retail packaging/boxes.
Step 4: Fill out returns form.
Fill out your returns form in full, cut it out and place inside the return parcel (this can be found on the front of your invoice). Please note, the return process may take longer if you don't include your returns form. If you don't have this, at least write a note about your reason for return, item(s) being returned, and the most important part is to make sure you include your ORDER NUMBER.
Step 5: Return your item(s).
There are many delivery options to choose from, the below are some options to make it easier, you can of course choose whoever you wish. We recommend you chose a service that is tracked or recorded and take the relevant insurance against any damage or loss.
The Post Office is generally a great option for smaller goods or you could use Parcel2GO as these offer a return service from small to large items, you can also benefit from printerless options along with a range off drop off points or a collection service. Don't forget to take out the required protection for any loss or damage.
- Post Office - Up to 2kg. Prices start from just £3.49 per box for a 2nd Class Small Parcel (45cm x 35cm x 16cm) - ideal for a small parcel.
- Parcel2GO - Several options are available from small to large items. Collection, drop off and printerless options are available. Prices start from £2.50 per box for a small box and, for large and heavy items, Parcel2GO can provide a quote.
If you have any questions about returning any unwanted items please use the Contact us Form and one of the team will get back to you.