We’ve got an exciting achievement to share with you today.
Winfields Outdoors has officially reached a whopping total of 15k reviews on Trust Pilot, with a 4.7-star rating out of 5.
We’re really proud of this achievement and blown away by the support we’ve received. Fifteen thousand of our customers have taken the time to leave us feedback, which we will be forever grateful for.
So, to note this significant achievement, we thought we’d share some highlights from our most frequently received feedback.
Read on to discover what Winfields Outdoors have become renowned for…
Providing fellow outdoor enthusiasts with the equipment they need to make the most out of their adventures and experiences is something we’ll never get bored of doing. And when we see that 93% of our feedback is positive, it lets us know we’re doing something right.
We’re always learning, adapting and looking for new ways to improve. So, we’re also grateful for the constructive feedback we receive, as it helps us to understand how to do better.
We’ve shared the highlights we’re most frequently recognised for and included some of our reviews from Trust Pilot below.
If you’re an avid online shopper, you’ll love our website! We’ve strived to create an online experience that’s easy to navigate, with everything you need to experience the great outdoors available at the touch of a button.
We’re frequently praised for our online store on Trust Pilot, and we’re always looking for ways to enhance our customer’s online experience. Here’s what our customers had to say about using our online store:
“Ordering online was easy, and delivery was prompt. In fact, it arrived before the expected date!” – Miles.
“The website was easy to use. The order was placed and arrived as expected. Great, efficient service.” – Wendy.
“Goods delivered on time. A very good website with excellent prices.” – M.
“Best retailers. Fast delivery, Convenient website. Often discounts. Best experience” – Muhammad.
“Nice and easy website to navigate, coupled with an easy ordering process and fast delivery.” – Ian.
“Easy to navigate website – all options on products are clearly shown. Straightforward ordering process and quick delivery.” – B.
“The Winfields Outdoors website was easy to use, and it had a good variety of products. Item was delivered within a few days.”- Helen.
One thing we’re really proud of is our customer satisfaction rate. Whether that’s because of the variety of products we stock, the information we provide or our customer service team, we’re happy to have our dedication recognised!
We want the outdoor enthusiasts who come to us to be satisfied with their purchases. And if our customers aren’t happy with what they’ve bought – we don’t make it hard for them to return their products (like other retailers do!).
See below to read the feedback we’ve received regarding customer satisfaction.
“The transaction was smooth and problem free. The jacket arrived well packaged, and dispatch was prompt.” – Chris
“I have had problems with my tent ever since I bought it in 2020. I got in touch with Les who has kept in touch with me all the way through. He tried everything to get the problem fixed and finally we had to return the tent for a refund. I can’t thank Les enough for his great customer service. It was nice that I only dealt with one person all the way through, and he knew exactly what you were talking about each time I contacted him. I highly recommend Winfields, they have always been there to help me.” – Vicky.
“I purchased a winter walking jacket from Winfields Outdoors online; unfortunately, it did not suit me and I returned it with a request for a refund. They could not have been better; accepted the return and put the return money in my account three days later. Will certainly shop there again in future.” – Anthony.
From the moment you land on our website (or visit one of our stores!), our aim has always been to deliver exceptional customer service.
Whether you’re reading our buying guides and advice on our blog page, have questions about our products, or need a helping hand deciding what’s best for you, we’re always here to help.
See below for a few snippets of what our customers had to say about our customer service.
“I use Winfields a lot for my camping needs and never had cause for complaint before. Products are of excellent quality and at a competitive price. FIRST-CLASS CUSTOMER SERVICE.” – Corinne.
“Called into the Hull store. Found what I wanted on display at a great price. The staff were so helpful and friendly. Highly recommend!” – Mr Smith.
“I have recently purchased a couple of products from Winfields Outdoors. In doing so, I have spoken with staff on the phone (who have been ever so helpful), and I have also had email correspondence too. On all occasions, the staff have been fabulous and helped answer any questions, providing me with great advice and support.” – Star.
At Winfields Outdoors, we offer an extensive variety of outdoor equipment, with plenty of suitable options for all types of adventures. So, when you shop with us, we’re confident you’ll find what you need to tackle the great outdoors confidently.
From outdoor clothing and footwear to tents, cooking equipment, awnings and more, we’ve been sure to cover all bases.
See below for a few reviews that highlight the variety we offer.
“Great product, good value for money and great service. Love the variety and range of stock they hold too, as it was easy to find what I needed.” – Sue.
“I highly recommend their camping equipment, it has very great quality and will last really long, the prices of their products are also very affordable. I had an easy time ordering from their website. I would order again soon” – Tim.
“Fantastic customer service and a great range of affordable products.” – Sapphires.
“Great range at reasonable prices. I’m able to get outdoor clothing for myself, clothing for my partner (so men’s and women’s) and camping items, too. Really good company to look at when needing outdoor gear.” – Willow.
“Excellent website and range of products. Keenly priced and despatched quickly and securely.” – Joanne.
We want every part of our process to be as smooth as possible for those who choose to shop with us.
So, whether you’re a spontaneous hiker or someone who prefers to prepare well in advance for an outdoor adventure, we’ve put the work in to ensure our services don’t stop until you’ve received your order.
Fast and reliable delivery is something we’ve prioritised as part of our service. See what our customers had to say on Trust Pilot below.
“I ordered the awning on 24th October and paid for next-day delivery, and it arrived on the next day and was in time for our holiday. Very impressed with the service and the product.” – Kim.
“Great products, great prices, ànd delivery on time! Can’t ask for more.” – Mike.
“The quality of the products was great, and the ordering was simple and the delivery very quick.” – Mrs Chadwick.
“Speedy delivery, great product, good price.” – Susan.
Our affordable prices are frequently touched on throughout our Trust Pilot reviews.
We offer an extensive selection of outdoor gear here at Winfields Outdoors. But we’ve not just made sure to cover all of your outdoor equipment needs – we’ve also curated our offering to ensure that there are accessible options for every outdoor enthusiast.
We provide those who want to get out and explore the great outdoors with the latest equipment and top-quality gear, with options to suit all budgets. See below for a few examples of what some people had to say about our pricing.
“Great walking shoes at a sensible price. Now I can walk the dog across the fields with dry feet. Hooray!” – Mr Richardson.
“A great product range with some very attractively priced gear. I will be shopping more often in the future with this firm, which provides great service and employs local people in a role they clearly enjoy.”- Adrienne.
“Used Winfields several times now. Bought our Keswick poled tent from them (which is an absolutely amazing tent by the way) and then over 12 months, we’ve bought lots of camping stuff to go with it. I’ve always found them to be well-priced, and the items have always been delivered within the expected time. Highly recommend them” – Lorraine.
“Good clothing at very good prices. Good service all round.” – Anne.
“Ordered myself a pair of funky wellies in preparation for the winter. They were delivered quickly and were a great price. I ordered my usual size, and they are a perfect fit, with just enough room for a decent pair of thick socks. Definitely would recommend this company to others.” – Gill.
We hope you’ve enjoyed reading what some of our customers say about shopping with us. We appreciate every single one of you who choose Winfields Outdoors, time and time again.
We’re dedicated to stocking the most renowned brands in the outdoor industry with options to suit all types of activities and adventures. So, whether it’s for the little adventurers in the making, for yourself or for your partner – we’re confident we offer what you need to explore safely, comfortably and in style.
As well as our extensive online selection on our website, we also have physical stores dotted around the UK. Click here to find the closest Winfields Outdoors store to you.
So, if you need to replenish the outdoor essentials or simply looking for quality outdoor gear at reasonable and fair prices, you know where we are.
If you’re interested in the great outdoors and social media, you’ll want to check out this article. Here’s the Winfield’s guide to the most interesting outdoor bloggers to follow online.
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