Returns & Refunds

Unfortunately, we don't offer free returns, which means you are responsible for sending unwanted item(s) back to us. We recommend that the item(s) are properly packaged, and you use a service that can be tracked or recorded which offers you the relevant insurance against damage or loss.

Step 1: Let us know.
You need to let us know within 14 days of receiving your order by email or telephone.  You then have another 14 days to return the item(s) to us.

Step 2: Check your item(s).
Make sure the item(s) being returned are new, unused and with the original packaging still intact.  If you are looking to return an unwanted TENT, CANOPY, EXTENSION or AWNING which has been erected/pitched/unfolded in any way will be deemed as a used item - meaning we would be unable to accept this back as an unwanted item.

Step 3: Package item(s) properly.
Package up the item(s) properly to prevent any damage during delivery as we will not be responsible for any damage, we may ask you to pay if something is damaged due to not being packaged properly.  We may also refuse the return due to any damage. Please do not attach labels or tape directly onto retail packaging/boxes.

Step 4: Fill out returns form.
Fill out your returns form in full, cut it out and place inside the return parcel (this can be found on the front of your invoice). Please note, the return process may take longer if you don't include your returns form. If you don't have this, at least write a note about your reason for return, item(s) being returned, and the most important part is to make sure you include your ORDER NUMBER.

Step 5: Return your item(s).
There are many delivery options to choose from, the below are some options to make it easier, you can of course choose whoever you wish.  We recommend you chose a service that is tracked or recorded and take the relevant insurance against any damage or loss.

The Post Office is generally a great option for smaller goods or you could use Parcel2GO as these offer a return service from small to large items, you can also benefit from printerless options along with a range off drop off points or a collection service. Don't forget to take out the required protection for any loss or damage.

• Post Office - Up to 2kg. Prices start from just £3.49 per box for a 2nd Class Small Parcel (45cm x 35cm x 16cm) - ideal for a small parcel.
• Parcel2GO - Several options are available from small to large items. Collection, drop off and printerless options are available. Prices start from £2.50 per box for a small box and, for large and heavy items, Parcel2GO can provide a quote.

If you have any questions about returning any unwanted items please use the Contact us Form and one of the team will get back to you.

If you find your item(s) to be faulty then please contact as soon as possible to discuss the nature of the fault – providing images of the damage/fault will speed up the return. We will then advise you of the appropriate action to sort out the replacement, refund, parts or repair as necessary. All items must be returned in a clean and dry condition

Most of our products carry a 12 month manufacturer’s warranty, with some brands offering up to 24 months as standard.

If your tent or awning is found to be faulty, develops a fault or has any parts missing, please contact our expert customer care team – providing images of the damage/fault will speed up the return. We will then arrange the replacement, refund, parts or repair as necessary. In some cases we may need to send item(s) back to the manufacturer or a 3rd party to determine the fault or to make a repair under the warranty conditions, if this is the case please allow up to a maximum of 28 days.

It is your responsibility to ensure that the item is properly packaged in a cardboard box or other protective packaging to prevent any damage whilst being returned. Failure to do this may result in the couriers refusing to collect the item, or your returned item(s) may be sent back to you unprocessed due to item(s) being damaged whilst being returned.

Please note that due to health and safety reasons, we can only collect clean and dry faulty Tents or Awnings - if this is not the case, we will have to return the item(s) back to you at your expense. Wear and tear, storm damage or broken poles are not covered under the manufacturer’s warranty. All items must be returned in a clean and dry condition.

Tent poles, shock cord, spring links, air bladders and valves are vulnerable to damage, and we will generally consider breakages as user damage and not a fault with the item. Air bladders/tubes should be stored carefully away from extremes of heat, cold and humidity to prevent materials degradation - issues  subsequent to first use and/or after 30 days from purchase should be resolved with replacement parts that are available to purchase.

Winfields Outdoors, Returns, Albert Mill, Mill Street, Haslingden, Rossendale, BB4 5JW, United Kingdom

A refund can take up to 14 days from the date of receiving your items back in our warehouse, however, bank processing times can vary. As soon as we receive the items back we will refund your items and the standard delivery charge (provided the complete order is returned), if only part of the order is returned and some of the items are kept we will just refund the returned items and not the delivery charge.

When a delivery charge has been incurred we will only refund the standard delivery charge, even if you originally selected a more expensive service when you first placed your order. Faulty items can only be repaired or replaced after 28 days and we are unable to offer a refund after this time.

We are unable to process refunds for any of our stores, you need to contact the store directly.

Please note, your statutory rights are not affected.

For any item(s) purchased in one of our stores, please contact the store directly or simply take the item(s) back into the store that you purchased the item(s) from and they will be happy to help. Our store contact details can be found on our Store Locator Page.