If your tent or awning is found to be faulty, develops a fault or has any parts missing, please contact our expert customer care team – providing images of the damage/fault will speed up the return. We will then arrange the replacement, refund, parts or repair as necessary. In some cases we may need to send item(s) back to the manufacturer to determine the fault or to make a repair under the warranty conditions, if this is the case please allow up to a maximum of 28 days.
Please note that due to health and safety reasons, we can only collect clean and dry faulty Tents or Awnings - if this is not the case, we will have to return the item(s) back to you at your expense. Wear and tear, storm damage or broken poles are not covered under the manufacturer’s warranty.