Returns & Refunds

Online Returns


For any item purchased via our website, it's simple to return any unwanted or faulty items.

How do I send the item(s) back to you?

Unfortunately, we don't offer free returns, which means you are responsible for sending unwanted items back to us. We recommend that the items are packed well and you use a service that can be tracked or recorded which offers you the relevant insurance against damage or loss. The Post Office is generally a great option for smaller goods or you can check online to use a courier service.

Alternatively, we can arrange to collect the item(s) from you for £10.00 (1 box up to 30 kg, additional boxes charged at £4.00 each). If you need to send anything back over 30 kg we would need to quote you a price to see if we are able to assist you with this. Please call us on 01706 831952 or use our contact form to arrange a collection from you. We will be able to deduct this from your entitled refund.

How do I return an unwanted item?

If you would like to return an item, whether it's something you don't like or no longer need - you can do so, providing it's within 14 days from the date of receiving your order. All unwanted items must be returned in a brand new and unused condition with the original packaging still intact. If you are looking to return an unwanted tent or awning which has been erected/pitched in any way, this will be deemed as a used item - meaning we would be unable to accept this back and start the returns process.

Fill out your returns slip in full, cut it out and place inside the return parcel (this can be found on the front of this invoice). Package the return parcel well for transportation purposes, ensuring the returns slip is within. Please note, the return process may take longer if you don't include your returns slip. If you don't have this, please contact our customer care team.

What's the returns address?
Winfields Outdoors, Albert Mill, Mill Street, Haslingden, Rossendale, BB4 5JW, United Kingdom
How long does it take to get my refund?

A refund can take up to 14 days from the date of receiving your items back in our warehouse, however, bank processing times can vary. As soon as we receive the items back we will refund your items and the standard delivery charge (provided the complete order is returned), if only part of the order is returned and some of the items are kept we will just refund the returned items and not the delivery charge.

When a delivery charge has been incurred we will only refund the standard delivery charge, even if you originally selected a more expensive service when you first placed your order. Faulty items can only be repaired or replaced after 28 days and we are unable to offer a refund after this time. Please note, your statutory rights are not affected.

How do I return a faulty/damaged item?

If you find your item(s) to be faulty then please contact as soon as possible to discuss the nature of the fault – providing images of the damage/fault will speed up the return. We will then advise you of the appropriate action to sort out the replacement, refund, parts or repair as necessary.

Most of our products carry a 12 month manufacturer’s warranty, with some brands offering up to 24 months as standard.

How do I return/exchange a faulty Tent or Awning?

If your tent or awning is found to be faulty, develops a fault or has any parts missing, please contact our expert customer care team – providing images of the damage/fault will speed up the return. We will then arrange the replacement, refund, parts or repair as necessary. In some cases we may need to send item(s) back to the manufacturer to determine the fault or to make a repair under the warranty conditions, if this is the case please allow up to a maximum of 28 days.

Please note that due to health and safety reasons, we can only collect clean and dry faulty Tents or Awnings - if this is not the case, we will have to return the item(s) back to you at your expense. Wear and tear, storm damage or broken poles are not covered under the manufacturer’s warranty.

Online Customer Care Team

For any queries regarding online returns and refunds (or anything else online-related), get in touch with our Online Customer Care Team between 9am and 5pm Monday - Friday.

Instore Returns


For any item purchased in one of our stores nationwide, please contact them directly or simply take the item(s) back into the store you have purchased from and they will be happy to help. Store contact details can be found on our Store Locator page.